You run a big insurance business. You’ve hundreds of people working for you. And you’re also well aware of the value that intelligently designed and customized training programs bring to your bottom line. Recently, you heard about experiential learning training and are now wondering whether you can get something out of it. Yes, you can.
Experiential learning training – what’s it all about?
Wikipedia defines experiential learning as, “the process of learning through experience, and is more specifically defined as “learning through reflection on doing”. Experiential learning is distinct from rote or didactic learning, in which the learner plays a comparatively passive role.”
It’s clear then – experiential learning training is much more dynamic and interactive in nature. Your staff will not sit and listen – instead it’ll participate and learn by reflecting on its experience gained in all these years.
Experienced global training solutions providers deeply understand and work across industries and geographies – their teams are often comprised of the best of talent from different industries – and therefore, they’re among the few who really can help you get the best out of an experiential learning training program.
It’s learning by doing.
Experiential training is learning by doing – and therefore it’s so much engaging and rewarding. And it’s a method used to train employees – and thus, it is not a type of training.
Whether you aim to promote team spirit and cooperation among your people or want to brush up their leadership skills, you can speak with an experienced training company for this.
Insurance is a fiercely competitive market – you don’t please and interact with your customers, they’ll switch their loyalty. Therefore, it is important that your people – especially those placed at different customer touch points – are well-trained in communication & selling skills. They should be trained to get inside the brains of their customers – more importantly they should be trained to listen to customers, their complaints, their queries, and everything they want to know about your business. For this, you first need to hire people who’re really passionate about the work that they’ll be doing once they’re hired, and second, you need to continually train them.
Experiential learning training can be the answer to your worries regarding your employees’ deteriorating performances. Unlike the traditional training programs, your people are more likely to listen and learn – and they’ll also be able to transfer the learned skills immediately to their current jobs, which will then lead to improved productivity and performance.